Canada Update
June 22, 2020
Uninterrupted Field Service & Parts
While flights are still limited, we are meeting customer service requests with a combination of air travel and collaborative scheduling with customers so our regionally-based technicians can reach their assignments in a timely manner by car. This approach continues to work smoothly and through the length of this Covid-19 event we have had no interruption of critical services.
Also, our parts departments at Handtmann Canada Limited and Handtmann Inc. in the USA continue working closely across the border to monitor inventories. Our inventory levels remain full and this cooperative approach has ensured parts are on hand for both of our customer bases. Handtmann Germany remains in continuous contact with us about parts availability and they remain prepared to proceed without interruption as well.
For customers who may find using online ordering safer and easier, HPARTS, our 24/7 on-line parts ordering option is a productive solution. Registration is available at Handtmann.ca
New Equipment Sales
Customer interest in new and ongoing projects has been supported without interruption by our sales, technical and application staffs with limited in-person contact. Now, with expanded travel options and plant restrictions changing, we are prepared to resume in-person activities as customer requirements and local public health guidance allow.
Here to Serve
We are proud of how our Handtmann family has responded to support customers during this emergency. And, our Handtmann team is prepared to maintain this very high level of service and support in these changing conditions for as long as the Coronavirus ebbs and flows through our communities.
We thank you for your confidence in us and we are here to support you for the duration. Please feel free to contact our office with any questions or special circumstances that may need our attention.
Your Handtmann Team
Serving the Canadian Food Industry
March 23, 2020
The Handtmann Group is continuing to monitor the COVID-19 situation globally and we are complying with regularly updated national guidance and monitoring the changing local conditions at our offices and with our field staffs in the United States and Canada.
The protection of our Handtmann employees and ensuring business continuity for our customers remain our priorities. So, we continue adapting with the changing circumstances.
For example, we are meeting customer service requests while adjusting to travel restrictions and minimizing air travel by scheduling field technicians so their assignments can be reached in a timely manner by car. That is working smoothly.
Also, our parts departments at Handtmann Inc. and Handtmann Canada Limited continue working closely across the border to closely monitor parts inventories and ensure we have parts on hand for both of our customer bases. Handtmann Germany remains in continuous contact with us about parts availability and they remain prepared to proceed without interruption as well.
For customers who may find using online ordering safer and easier, HPARTS, our 24/7 on-line parts ordering capabilities in the United States and Canada are fully functional.
Canada’s chief public health officer, a number of provincial officials, state governors and many city officials in the United States have announced ‘stay at home’ policies and orders. A growing list of states in the USA have now also issued executive orders to shut down non-essential businesses.
As an essential business needed to support our customers in the food and agriculture supply chain throughout this emergency, we have taken proactive measures to ensure service contzzinuity in these conditions. We are reducing the risk of exposure by implementing skeleton crews in all departments at the offices and we have set up home office availability for all support personnel, so they are available to help immediately when needed.
We are here to support you for the duration. Please feel free to contact our office with any questions or special circumstances that may need our attention.
Tom Kittle
President
Handtmann Inc. and Handtmann Canada Limited
March 14, 2020
The Handtmann Group is monitoring the COVID-19 situation globally and we are tracking our changing local conditions in the United States and Canada to protect the health of our Handtmann employees and ensure business continuity for our customers.
At Handtmann Inc. and Handtmann Canada Limited we are also closely monitoring our parts inventories and working together to ensure we have parts on hand for both of our customer bases. Handtmann Germany is in continuous contact with us about parts availability and they are prepared to proceed without interruption as well.
For customers who may find using online ordering safer and easier, HPARTS, our 24/7 on-line parts ordering capabilities in the United States and Canada are fully functional.
Our ability to continue meeting customer needs during this coronavirus outbreak is a top priority and we will also be communicating with you as soon as we are aware of any changing impacts.
In the meantime, please contact us in Lake Forest or Waterloo with any questions or special circumstances that may need our attention.
Tom Kittle
President
Handtmann Inc. and Handtmann Canada Limited